Part-time Visitor Services Associate

Join the award-winning Johnson County Park and Recreation District (JCPRD) team and help make a real impact in this community! As part of our National Gold Medal Award–winning organization, you’ll help bring joy, adventure, and enrichment to millions each year. JCPRD welcomes over 7 million visitors to our parks and engages 3 million+ participants in more than 4,000 programs—and we’re still growing.

When you work at JCPRD, you’re joining a team recognized locally, regionally, and nationally for excellence in parks, recreation, culture, education, and public service. Enjoy outstanding benefits, retirement plans, employee incentives, and a workplace culture built on passion, creativity, and teamwork.

Named Best Large Employer in Johnson County for two years running, JCPRD is the perfect place to grow your career, make a difference, and have fun doing it. Come work where you play—and help us inspire healthier, happier lives for everyone!

The Johnson County Museum seeks a part-time Visitor Services Associate to support daily public-facing operations at the Johnson County Arts & Heritage Center (AHC) 8:30am to 5:00pm Mondays and/or Saturdays, with opportunities for additional shorter shifts during the week. This position plays a critical role in delivering a welcoming, professional, and inclusive visitor experience aligned with the Museum’s “Visitor First” philosophy.

• Provides visitor services for the Johnson County Museum and the Johnson County Arts & Heritage Center (AHC), including opening and closing the Museum Store; greeting and assisting on-site visitors; and delivering high-quality customer service using a “Visitor First” approach.
• Answers and processes calls to the AHC’s main phone line and responds to inquiries received through the Museum’s general email.
• Maintains the visitor services area and Museum Store to ensure it is clean, organized, visually appealing, and well stocked with informational materials and retail products.
• Utilizes designated software to accept and process payments for admissions, memberships, programs, and retail sales, ensuring accurate and professional transactions.
• Responsible for appropriate cash handling of Museum and AHC revenues, including cash, checks, and credit card payments, in accordance with JCPRD policies and procedures.
• Under the supervision of the Curator of Engagement, reconciles the museum cash drawer and prepares daily deposits.
• Assists the Curator of Engagement with updating calendars, website content, and public-facing information as needed.
• Attends to museum galleries as assigned, including conducting walkthroughs to ensure visitor safety and exhibit readiness; providing customer service and wayfinding support within the galleries; and assisting with basic cleaning and reset of interactive spaces, including KidScape.
• Rate of Pay:  $16.00 per hour.

Duties and responsibilities, as required by business necessity may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.  Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

• High school diploma or equivalent.
• 1-year experience with advanced MS Office Suite.
• 1 year of administrative and customer service experience. 

Preferred Job Requirements:

Associate’s degree in office administration, business, hospitality, museum studies, or related field.

Experience working in an art/cultural organization, nonprofit, or government agency.

Education/Experience Substitutions:

  Yes.          Experience may be substituted for degree.

  Yes.          Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

Excessive standing and walking, lifting 25 pounds, safety-sensitive job, exposure to loud noises, travel required to the museum’s two sites, and may be called upon to assist other departments in a declared emergency situation.

JCPRD requires reference/background screening for all positions.  Specified criteria may vary by Department.