Assistant Concessions Manager

Join the award-winning Johnson County Park and Recreation District (JCPRD) team and help make a real impact in this community! As part of our National Gold Medal Award–winning organization, you’ll help bring joy, adventure, and enrichment to millions each year. JCPRD welcomes over 7 million visitors to our parks and engages 3 million+ participants in more than 4,000 programs—and we’re still growing.

When you work at JCPRD, you’re joining a team recognized locally, regionally, and nationally for excellence in parks, recreation, culture, education, and public service. Enjoy outstanding benefits, retirement plans, employee incentives, and a workplace culture built on passion, creativity, and teamwork.

Named Best Large Employer in Johnson County for two years running, JCPRD is the perfect place to grow your career, make a difference, and have fun doing it. Come work where you play—and help us inspire healthier, happier lives for everyone!

• Recruits, hires, trains, schedules, supervises, and evaluates part-time concession staff across all district operations to ensure all policies, procedures, and best practices are followed; ensures staff deliver excellent customer service and adhere to proper food handling techniques.
• Establishes and enforces customer service standards; monitors service quality, cleanliness, speed of service; responds to and resolves guest complaints in a timely and professional manner.
• Assists coordinators with inventory ordering and receiving deliveries when necessary.
• Tracks inventory levels, usage, and waste; conducts regular inventory counts and identifies variances; monitors cost of goods and recommends strategies to improve margins.
• Ensures compliance with all local health department regulations and food safety standards; maintains required certifications and conducts routine sanitation and safety checks.
• Responsible for financial accountability for concession operations on a daily basis, including closing out registers, counting revenue, balancing, preparing deposits, and ensuring adherence to cash handling policies by all staff.
• Assists in developing promotions, menu offerings, and pricing strategies; analyzes sales trends and provides recommendations to increase revenue and enhance guest experience.
• Coordinates concessions operations for events and high-volume days; assists with setup, execution, and breakdown; works with vendors to ensure timely product availability.
• Develops and implements staff training and onboarding programs; coaches employees to improve performance and identifies high-potential staff for leadership opportunities.
• Identifies and implements process improvements to increase operational efficiency, service speed, and overall effectiveness of concession operations.
• Provides updates on performance, challenges, and opportunities for management.
• Participates in meetings, planning, and district-wide involvement; attends staff and committee meetings; supports district-wide strategic objectives; and provides support and coverage for coworkers as needed.
• Serves as department lead when Concessions Manager is out of the office.

Minimum Job Requirements:

• High School Diploma or equivalent.
• 5 years of leadership experience or 5 years of Food & Beverage Supervisory experience.
• One year staff training and recruitment.
• One year customer service experience.

Preferred Job Requirements:

• Associate or bachelor’s degree in the following field(s) of study: Hospitality; Food Service; General.

JCPRD requires reference/background screening for all positions.  Specified criteria may vary by Department.